CANCELLING OR CHANGING YOUR ORDER

At NALU we work quickly to process and ship your order, so once you have placed your order we are unable to make any changes. Please ensure the items in your order and your address are correct before purchasing. If you are unsure please EMAIL us before you order. 

CUSTOMS AND DUTIES

All customs duties, import taxes, and applicable fees are covered by NALU. The price you see at checkout is the final price you pay, with no additional customs charges upon delivery.

PROCESSING TIMES

Orders are typically processed within 2–3 business days. During collection launches, promotions, or holiday periods, processing times may be slightly extended.

SHIPPING

We offer worldwide shipping. Delivery times vary depending on your location and selected shipping method. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

We offer free shipping on all orders over $200USD. We accept all regular priced merchandise within 14 days of the order being placed for a refund on your original form of payment or store credit via gift card. If a refund is selected a $15 USD restock fee will be deducted from your return amount. If a store credit is selected, your gift card will be issued for the full value of your returned merchandise in USD and will not expire.

DELIVERY INFORMATION

Please ensure your shipping address is entered correctly at checkout. NALU is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

LOST, STOLEN OR DELAYED PARCELS

Once an order has been dispatched and handed over to the shipping carrier, delivery is the responsibility of the carrier. While we will do our best to assist customers in locating delayed parcels, NALU cannot guarantee replacement or reimbursement for packages that are marked as delivered, lost, stolen, or delayed in transit.

If you experience an issue with your shipment, please contact us at info@wearenalu.com and we will work with the carrier to investigate the matter.

SHIPPING DELAYS

Occasionally, shipping delays may occur due to customs processing, weather conditions, public holidays, or circumstances beyond our control. NALU is not liable for delays caused by third-party carriers or customs authorities.

If you have any questions regarding your order, please contact our customer support team.