Not in love with your NALU’s?

Please note that all discounted items are final sale and are not eligible for return or exchange

We provide exchange or refunds for regular priced merchandise that meets the return requirements below. Simply email us with your order number to get this process started. We stand behind all our products and want to make sure you find your perfect NALU fit.

To process a return for an international order, please email us at info@wearenalu.com. All international returns must be submitted via our customer service team. Postage is not covered on all orders.

Please note:

• Returns must be submitted within 14 days to be eligible for a refund to your original payment method, or store credit to be processed.
• Items from different orders cannot be combined within the same return.
  
• If a refund is selected, a $15USD restock fee will be deducted from your return amount.
• Shipping charges are not subject for refund.

REGULAR PRICED MERCHANDISE

NALU will gladly accept returning items for a refund on your original form of payment or store credit via gift card. If a refund is selected, a $15 USD restock fee will be deducted from your return amount. If a store credit is selected, your gift card will be issued for the full value of your returned suits in USD and will not expire.

Please Note…

All orders are subject to 2-3 days of processing time before being shipped out. During sale periods this can vary to 3-6 business days.

All returns must be sent back in their original condition (unwashed and unworn and undamaged; no deodorant, perfume, make-up stains, hygienic sticker is still on etc.) We reserve the right to reject any return that shows signs of wear or do not meet the above criteria.

Orders that have been previously placed are unable to be price matched during sale periods.

FINAL SALE / DISCOUNTED MERCHANDISE 

Please note that all discounted items including BOGO deals are FINAL SALE and are not eligible for refund, exchange or gift card.

Orders purchased during sale/promotion periods are FINAL SALE. Please allow an extra 2-6 business days of processing time prior to shipping due to an influx of orders.

Gift card purchases are final sale and not eligible for refunds or exchanges.

We are unable to price adjust orders that have been placed or processed to match promotions/sale offerings.

CANCELLING OR CHANGING YOUR ORDER

At NALU we work quickly to process and ship your order, so once you have placed your order we are unable to make any changes. Please ensure the items in your order and address are correct before purchasing. If you are unsure please EMAIL us before you order.