FAQ's

What Size Should I Order?

Please see our size guide on product page to help find the perfect fit. If you have any specific questions about sizing, please feel free to email info@wearenalu.com
How Do I Place a Return or Exchange?

We're sorry you didn't love your NALU pieces. Please email us with your order number to get started on your return or exchange. Looking for all the details? Feel free to browse our Returns page here.

Please note that all discounted items are final sale and are not eligible for return or exchange.
When Will My Order Ship?

Place, Process, Ship. Here’s how it all works: you place an order, we process it, then we ship! First, you place your order which only takes a few seconds. Next, your package goes into processing which takes up to 3 business days. Finally, our shipping carrier takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships, to let you know it's on the way!
When Will Pre-Order's Ship?

Any pre-order that has a specific ship out date will ship out close to that date. If you have another item in the same order that is not on pre-order it will ship within 2-3 business days of your order being placed.
Can I Cancel My Order?

Once orders have been placed, our team works extremely quickly to ensure all orders are processed and packed ASAP! Given that, we are unfortunately unable to modify or cancel orders once they have been placed. Please see here for more details.
How Do I Track My Order?

When your order is dispatched from our warehouse, you will receive an email from info@wearenalu.com with your tracking number and a tracking link. You will be able to track your order within 24-48 hours of receiving the email. Upon clicking on your tracking number, you will be brought to the shipping carriers page where you can see detailed tracking information for your order.
Why Isn’t My Tracking Number Updating?

Sometimes this happens- In a few cases, the shipping carrier can take 1-3 business days to register / update your shipment status. If your tracking number isn't working at all, please reach out to us as soon as you can via info@wearenalu.com with your order number. We'll take it from here.
What Are the Shipping Options?

NALU offers standard shipping on all orders exceeding $200 USD after discounts. Please note that orders over $500 USD will require a signature upon delivery to ensure your package arrives safely and securely. Please allow enough time for your order to arrive if you need your suit for a specific date. All of our shipping information can be found here.
How Do I Use My Gift Card?

Store credit will be issued to customers via gift card, completing a return or exchange, to be used toward the repurchase of a different size, style or item. All gift cards will be issued for the full USD value of items being returned. To apply your gift card to your order, simply put the code received through your email into the box that says “Gift Card or Discount Code”. Your gift card will be valid indefinitely. Gift cards can only be redeemed online. Please Note: Orders are limited to one discount code or gift card per purchase.
What If My Order Arrives Damaged or Faulty?

While we do our very best to ensure this never happens, if you do receive a damaged suit or have a manufacturing fault occur, please contact us immediately at info@wearenalu.com and we will do our best to resolve this. After 2 days of receiving product, any damages are considered wear and tear, and not a manufacturing damage.
Have a Question We Haven’t Answered?

Don’t hesitate to reach out to us via email at info@wearenalu.com for additional questions and concerns.